Location Nairobi,KE
Organization Name Kenya Airways
Department Description
Brief Description
Overall accountable for planning, directing and controllingall ground handling aspects of Kenya Airways at the station.
Detailed Description
  • Monitorthat standards of punctuality and customer service are delivered by thirdparties as per contract and Service Level agreement and in accordance with thecompany policies and procedures and relevant regulatory authorities
  • Represent Kenya Airways atAOC meetings to address airport facilitation issues
  • Ensure that customerservice is delivered to a high standard that meets our customer needs andexpectation as defined at corporate level.
  • Drive “on Time Performance”culture within the station and constantly engage all stakeholders to maintainthe highest performance.
  • Conduct monthly spot checksand inspections of the station performance and SLA adherence.
  • EnsureStation has all the required, current operations manuals, publications and anyother related documents needed to conduct ground handling operations and thatall eligible users including KQ station staff, Ground Handling Agents(GHA)/Ground Service Providers (GSPs) have:
  1. Received and acknowledged
  2. Access to the manuals in a usable format
  3. Comprehensively understood the content
  4. Implemented as recommended/documented
  • Monitor and validateinvoices received against services offered and prices charged in order tomanage station costs in line with the budget
  • Drive and implement allcost saving initiatives as determined and communicated by Manager Outstation
  • Prepare weekly/monthlyreports on Ground Handling activity in the station
  • Interpret and monitorsafety standards, regulations and security awareness
  • Promote company image toenhance public relations, visibility in the market and customer loyalty
  • Ensure implementation of KQ WAY best practice atthe station.
Job Requirements
  • University graduate.
  • Safety Management System (SMS) Awareness
  • Airside Safety -Initial
  • Aviation Security -Initial
  • KQ – Dangerous Goods Regulations Category 10 (CAT 10)
  • Station/Ground Handling Management (IATA) or equivalent
  • Management Skills training
  • Customer Service training
  • Passenger Handling Training3years in Supervisory experience OR 5years in allround Ground Handling.
  • Financial Management/Cost Control
Additional Details
  • Computerliterate
  • Excellentnegotiation skills
  • Ability tolead, guide & motivate a team
  • Stronganalytical skills
  • Good planner
  • Excellent communicationand interpersonal skills
  • Foreignlanguage is an added advantage
How To Apply
If you fit the profile, then apply today. Please submit a copy your detailed Curriculum Vitae here only. Due to the volume of applications that we receive, only short-listed candidates will be contacted. Kenya Airways is an equal opportunity employer.