Regional Head of Programme Operations


As a member of the East and Southern Africa regional office operations team, the Head of Programme Operations acts as a coordinating focal point for operational issues, providing support to designated Country Offices (CO) operational delivery across the full spectrum of Save the Children programmes in both development and humanitarian response activities, ensuring effective information flows and assistance in adherence to SCI operations procedures/standards.

The Head of Programme Operations will support CO operations staff in managing development & humanitarian operations. The post holder will provide direction advice to the country programme in concurrence with the Country Directors/ DPOs/ Head of Operations and ESARO team.

The post-holder will effectively and efficiently support operations systems, processes and activities so that Country Offices can deliver programme on time according to organisational strategy, donor requirements and within allocated budgets.

S/he will support the country office leadership on aspects related to staffing structure, operational management, awards, supply chain and systems. He/she will play a strategic role in the effective scale up and management of Save the Children development & humanitarian programmes to increase impact and enable positive change so children in the East Africa region so they survive, learn and be protected.

In order to be successful, you will bring/have:



  • Extensive program and operations management experience (10 years) in international development and humanitarian programs, including
  • Demonstrated ability to set up operational management systems in a large complex programme
  • Direct experience of delivery of humanitarian programs, in a technical or operational role, in at least 3 different contexts
  • Senior management role within a complex country programme and/or in a large-scale emergency response
  • Previous experience of managing technical/programme/operations/support teams in large-scale first phase emergency response is essential
  • Experience in managing, rollout, troubleshooting business systems across various structures and countries
  • Knowledge of international humanitarian and development systems, institutions and donors (including ECHO, DFID and OFDA), and of procedures, accountability frameworks and best practices
  • Demonstrated ability to thrive in a complex, matrix management environment. Highly developed interpersonal and communication skills including influencing, negotiation and coaching.
  • In depth knowledge and experience of logistics systems and requirements in a multi field office, multi programme setting
  • Security management experience across a large programme
  • Substantial training and capacity building experience
  • Culturally sensitive, with highly developed interpersonal and communication skills including influencing, negotiation and coaching.
  • Experience of supporting and developing programmatic staff with different backgrounds and expertise
  • Commitment to Save the Children values.
  • Ability and willingness to change work practices and hours in the event of major emergencies.
  • Willingness to travel in developing countries (varying, but expected to be at least 40% of time).
  • A master’s degree in a relevant field either in relation to development, disaster management, management

Contract duration: 2 year

Location:  East and Southern Africa Regional Office – Nairobi.

The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection.  We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:

  • No child dies from preventable causes before their 5th birthday
  • All children learn from a quality basic education and that,
  • Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

Application Information:

Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations.  A copy of the full role profile can be found at

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

All employees are expected to carry out their duties in accordance with our global anti-harassment policy.


Save the Children International does not charge any kind of fee at whichever stage of the recruitment process and does not act through recruitment agents