Deputy Director, Market Conduct & Industry Development

Job Purpose

The Deputy Director, Market Conduct and Industry Development is responsible for formulating and implementing policies and guidelines that support protection of the interests of members and sponsors & development of the retirement benefits sector.

Job Requirements

1. Bachelors Degree in any of the following: finance, accounting, actuarial sciences, economics, law, social security or its equivalent qualification from a recognized institution;
2. Masters Degree in any of the following: finance, business administration, actuarial sciences, economics, law, social security or its equivalent qualification from a recognized institution;
3. Relevant professional qualification and membership to a professional body, in good standing, where applicable
4. A certificate in a management course lasting not less than four (4) weeks;
5. At least ten (10) years’ relevant work experience with at least five (5) years’ experience in a managerial role
6. Demonstrated merit and ability as reflected in work performance
7. Proficiency in computer applications; and,
8. Fulfils the requirements of Chapter 6 of the Constitution.

Key Competencies and Skills

1. Strategic thinking and analytical skills;
2. Writing, communication and reporting skills;
3. Managerial skills and ability to lead teams;
4. Mentoring and coaching skills;
5. Interpersonal skills; and
6. Team player.

Market Conduct Function

1. Managing the development of guidelines, strategies and programs that support the protection of interests of members and sponsors, stakeholder education and proper market conduct in the retirement benefits industry.
2. Ensuring the effective handling of complaints and disputes arising from scheme members and other stakeholders and communicating decisions thereof.
3. Providing guidance on stakeholder education programmes and ensuring budgetary resources for the programmes are effectively utilized;
4. Reviewing compliance reports on governance in schemes by service providers;
5. Periodic review of programs executed through the Huduma Centers, reviewing the framework and submission of reports;
6. Reviewing information on consumer protection, governance and stakeholder education programs that is availed on the Authority’s website, media reports and other information portals and giving guidance as necessary;
7. Coordinating the development, implementation, monitoring and reporting of departmental work plan, budget and procurement plan.
8. Coordinating the review, development and implementation of the Standard Operating Procedures in Quality Management Systems of audit recommendations; and
9. Monitoring and reporting on performance progress and risk mitigation activities.

Industry Development Function

1. Overseeing the formulation and implementation of consumer education, public financial education, outreach and industry development guidelines, strategies and programs to support the growth of the retirement benefits industry;
2. Implementing Board and Management resolutions and preparing progress reports on consumer education, public financial education, outreach and industry development programs;
3. Liaising with local, regional and global institutions on consumer education, public financial education, financial inclusion and best practice;
4. Reviewing compliance reports on consumer education, public financial education, outreach and industry development;
5. Overseeing collaboration in the carrying out of surveys on emerging consumer protection and public financial education needs in the RB industry;
6. Overseeing review and development of quality management system and implementation of quality management systems audit recommendations;
7. Assisting in the development and presentation of Board papers.
8. Providing leadership and managing talent in the Department;
9. Coordinating the development, implementation, monitoring and reporting of departmental work plan, budget and procurement plan;
10. Supervise, appraise and ensure the development of staff;
11. Monitoring and reporting on performance progress and risk mitigation activities.