Location Nairobi,KE
Organization Name Kenya Airways
Department Description
Brief Description
Responsible for overall baggage tracing and liaisonbetween Outstations Stations, GHAs and guests within the network.
Detailed Description
Policies and Procedures:

  • Ensure compliance to all relevant policies,processes and procedures is achieved so that work is carried out in acontrolled and consistent manner.

 Safety, Quality & Environment:

  • Promote and maintain a positive safety culture, ahealthy, secure and cost-effective operation for Kenya Airways and CustomerAirlines operations and ensure compliance with the relevantindustry/legislative requirements and company procedures to ensure a healthyand safe work environment.
  • Identify and report hazards, near misses, incidentsand accident.
  •  Ensure guests are updated regularly on their baggagestatus – as defined in PHM 7.9.2 – Note (ii)
  • Communicate to Station Managers, GHA’s,guests on delayed baggage status to increase the tracing speed and promptfeedback to guests.
  • Monitor the quality of tracing filesopened and closed (incl. RL – Reason for Loss, CS – Costs, FS – Fault Station).
  • Validate and ensure upfront FNE Paymentwithin the documented policy and guidelines.
  • Prepare the tracing, delivery and guestcontact report for Outstations.
  • Validate and monitor timely opening andclosure of baggage files in Outstations.
  • Track and confirm the baggage deliverystatus.
  • Monitor the Right now tool and ensuretimely closure on all incidents raised.
  • Timely response to all queries related toBaggage, both from passengers and other stations.
  • Enforce the baggage tracing standards inOutstation in line with company policy and documented procedure i.e.
  • PHM Appendix S – Daily Station BaggageChecklist
  • PHM Chapter 7.8 – Baggage Arrival.
  • PHM Chapter 7.9 – Baggage Tracing
  • Follow-up on the forwarding of delayedbags
  • Validate insurance costing and follow upwith stations to initiate insurance processes for not traced bags.
  • Monitor MSF and ensure correct entriesare captured.
  • Identify and report hazards, nearmisses, incidents and accidents
  • Adhere to KQ WAY principles andbest practices.
Job Requirements
  • Minimum O level/ C Plain
  • Relevant Diploma or Certificate in Airline Passenger Handling orcertificate in hospitality/service discipline
  • Minimum 3 months ofwork experience or exposure to Lost and Found section or Baggage ServicesDepartment, or passenger handling with an international airline or Ground HandlingAgent.
Additional Details
  • Supervisory skills.
  • Process awareness.
  • Analytical.
  • Computer literate.
How To Apply
If you fit the profile, then apply today. Please submit a copy your detailed Curriculum Vitae here only . Due to the volume of applications that we receive, only short-listed candidates will be contacted. Kenya Airways is an equal opportunity employer.