2 Job positions at Uganda Airlines in Nairobi, Kenya

Reports to: Designated supervisor
Department: Commercial
Location: Kenya

Key Responsibilities:

• Make and confirm reservations for passengers.
• Arrange reservations and itineraries using flight timetables, airline manuals, reference guides, and tariff books.
• Perform a proper flight firming check to maximize flight utilization and reduce No-shows.
• Assist passengers with complaints and other concerns.
• Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.
• Advise passengers on changes in flight schedules, cancellations or confirm reservations.
• Maintain inventory of available passenger space on flights.
• Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
• Ensure that the sales report is closed on time.
• Promote Uganda Airlines products to generate revenue.
• Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
• Assist travel agents with seat confirmations, and upgrade/ downgrade proposals.
• Handle Miscellaneous Charges Orders (MCO’s) and refunds, and process lost and time-barred tickets.
• Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.
• Assist respond to any emergency or a major operational disruption affecting the Airlines operations
• Other duties and responsibilities as requested by Management.

Minimum Qualification and Experience:

• Certificate in IATA
• A diploma in sales and marketing will be of added advantage.
• Detailed knowledge of computer Reservation Systems and IATA processes is an added advantage.
• High level of computer proficiency
• A minimum of 2 years of work experience will be added advantage.
• A sound understanding of mathematics and world geography
• Customer-focused and hospitable.
• Integrity.
• Team player.
• Proactive/results-orientated.
• Warm, friendly, Self-motivated, pleasant & presentable.
• Good communication and intrapersonal skills.
• Resilient.

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Reports to: Country Manager
Department: Commercial
Location: Kenya 

Key duties and responsibilities

• Plan and implement sales activities to ensure targets are reached and recorded.
• Responsible for the sales strategies and results of UR within the area of responsibility
• Will be required to generate passenger revenues in the assigned areas and surpass the allocated targets. Protect existing businesses and constantly exploit new opportunities.
• Create maximum awareness of UR’s products and services.
• Analyze the markets potential to determine the value of existing and prospective customers in terms of sales opportunities
• Collect, review, and consolidate information to support the identification of intervention areas to ensure sales target achievement
• Establish, develop, and maintain business relationships with assigned current customers and prospective customers segment to generate revenues for the organization
• Communicate and meet regularly with relevant accounts to inform them about new products and promotions to increase sales in order to reach the expected sales target
• Identify and implement fidelity techniques to ensure a long-lasting fruitful business relationship with major accounts
• Research, gather, and analyze products availability in the market to assist in the proposal of new products and services to improve Company sales
• Research, gather, and analyze competitor’s information to define the bestselling approach to increase Company market quota and visibility
• Cooperate with marketing and PR to determine the best promotion sales techniques
• Communicate and regularly meet with area intermediaries to inform them about new products and promotions to ensure the best and most updated value proposal is timely communicated to the market
• Coordinate and draft contractual agreements with intermediaries to ensure customers’ requirements are captured effectively and in compliance with existing policies
• Negotiate and manage commercial agreements with assigned accounts of trade and corporate segment to ensure sales can be closed, respecting corporate guidelines and indications
• Negotiate new corporate contracts with TMCs. Renegotiate the renewal of existing corporate contracts.
• Participate in the RFP’s response process.
• Represent UR at all Trade events recognized as of interest to the company, carry out training products, seminars for Corporate Accounts, and TMC’s accompanying Familiarisation Trips.

Minimum Qualification and Experience:

• A bachelor’s degree combined with 4+ years of experience in a sales environment, preferably in the Airline, Travel, or Hospitality industry.
• You will need to possess excellent knowledge of industry trends and customers’ requirements, with a proven track record in meeting and over-achieving sales targets.
• You will also need excellent oral and written communication skills and a proven ability to develop and maintain relationships at all organizational levels.
• Customer-focused and hospitable.
• Integrity.
• Team player.
• Proactive/results-orientated.
• Warm, friendly, pleasant & presentable.
• Good communication and intrapersonal skills.
• Resilient and self-motivated.

CLICK HERE TO APPLY >>>

How to apply

if you are interested in working for Uganda Airlines and ready to apply for a position , Please visit official career page 

Deadline

Application deadline is February 24,2023