About Uganda Airlines

Founded in 2018, Uganda Airlines is the national flag carrier of Uganda. This airline is based at Entebbe / Kampala International Airport (EBB), from where it flies to destinations across East Africa.

The airline was founded as a revival of the old Uganda Airlines, which flew between 1976–2001. It launched flights in August 2019 with a flight from Entebbe to Jomo Kenyatta International and rolled out other flights to build its route network shortly after. The airline operates scheduled passenger flights across East Africa and to the Middle East.

Current vacancies at Uganda Airlines

Uganda Airlines is recruiting for the following positions:

Reservations & Ticketing Officer 

Job Description

Reports to: Designated supervisor
Department: Commercial
Location: Kenya

Key Responsibilities:

  • Make and confirm reservations for passengers.
  • Arrange reservations and itineraries using flight timetables, airline manuals, reference guides, and tariff books.
  • Perform a proper flight firming check to maximize flight utilization and reduce No-shows.
  • Assist passengers with complaints and other concerns.
  • Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.
  • Advise passengers on changes in flight schedules, cancellations or confirm reservations.
  • Maintain inventory of available passenger space on flights.
  • Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
  • Ensure that the sales report is closed on time.
  • Promote Uganda Airlines products to generate revenue.
  • Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
  • Assist travel agents with seat confirmations, and upgrade/ downgrade proposals.
  • Handle Miscellaneous Charges Orders (MCO’s) and refunds, and process lost and time-barred tickets.
  • Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.
  • Assist respond to any emergency or a major operational disruption affecting the Airlines operations
  • Other duties and responsibilities as requested by Management.

Minimum Qualification and Experience:

  • Certificate in IATA
  • A diploma in sales and marketing will be of added advantage.
  • Detailed knowledge of computer Reservation Systems and IATA processes is an added advantage.
  • High level of computer proficiency
  • A minimum of 2 years of work experience will be added advantage.
  • A sound understanding of mathematics and world geography
  • Customer-focused and hospitable.
  • Integrity.
  • Team player.
  • Proactive/results-orientated.
  • Warm, friendly, Self-motivated, pleasant & presentable.
  • Good communication and intrapersonal skills.
  • Resilient.


Sales Executive

Job Description

Reports to: Country Manager
Department: Commercial
Location: Kenya 

Key duties and responsibilities

  • Plan and implement sales activities to ensure targets are reached and recorded.
  • Responsible for the sales strategies and results of UR within the area of responsibility
  • Will be required to generate passenger revenues in the assigned areas and surpass the allocated targets. Protect existing businesses and constantly exploit new opportunities.
  • Create maximum awareness of UR’s products and services.
  • Analyze the markets potential to determine the value of existing and prospective customers in terms of sales opportunities
  • Collect, review, and consolidate information to support the identification of intervention areas to ensure sales target achievement
  • Establish, develop, and maintain business relationships with assigned current customers and prospective customers segment to generate revenues for the organization
  • Communicate and meet regularly with relevant accounts to inform them about new products and promotions to increase sales in order to reach the expected sales target
  • Identify and implement fidelity techniques to ensure a long-lasting fruitful business relationship with major accounts
  • Research, gather, and analyze products availability in the market to assist in the proposal of new products and services to improve Company sales
  • Research, gather, and analyze competitor’s information to define the bestselling approach to increase Company market quota and visibility
  • Cooperate with marketing and PR to determine the best promotion sales techniques
  • Communicate and regularly meet with area intermediaries to inform them about new products and promotions to ensure the best and most updated value proposal is timely communicated to the market
  • Coordinate and draft contractual agreements with intermediaries to ensure customers’ requirements are captured effectively and in compliance with existing policies
  • Negotiate and manage commercial agreements with assigned accounts of trade and corporate segment to ensure sales can be closed, respecting corporate guidelines and indications
  • Negotiate new corporate contracts with TMCs. Renegotiate the renewal of existing corporate contracts.
  • Participate in the RFP’s response process.
  • Represent UR at all Trade events recognized as of interest to the company, carry out training products, seminars for Corporate Accounts, and TMC’s accompanying Familiarisation Trips.

Minimum Qualification and Experience:

  • A bachelor’s degree combined with 4+ years of experience in a sales environment, preferably in the Airline, Travel, or Hospitality industry.
  • You will need to possess excellent knowledge of industry trends and customers’ requirements, with a proven track record in meeting and over-achieving sales targets.
  • You will also need excellent oral and written communication skills and a proven ability to develop and maintain relationships at all organizational levels.
  • Customer-focused and hospitable.
  • Integrity.
  • Team player.
  • Proactive/results-orientated.
  • Warm, friendly, pleasant & presentable.
  • Good communication and intrapersonal skills.
  • Resilient and self-motivated.


How to apply

if you are interested in working for Uganda Airlines and ready to apply for a position , Please visit official career page 


Application deadline is February 24,2023